Frequently Asked Questions
Find quick answers to our most common questions about orders, shipping, and products.
General Inquiries
Bags and accessories are made from premium quality full-grain hand-dyed vegetable-tanned Italian cowhide, known as Vachetta leather. This exquisite leather is tanned exclusively with natural tannins of vegetable origin, ensuring that it is free from toxic substances. The tannin extracts are fundamental to the slow tanning process, which preserves the leather's natural look and results in a one-of-a-kind pattern for each piece.
In the event of a defect, first make contact at support@purse.com and we will take care of all the shipping procedures ourselves.
After receiving our goods back, we will refund you within 2 business days or send a replacement.
We are dedicated to crafting leather goods that stand the test of time. Our products are made with the highest quality materials and traditional craftsmanship, designed to accompany you for a lifetime. Because we believe in the durability and enduring appeal of our products, we are proud to offer a lifetime warranty on our leather bags and accessories.
Each product may vary slightly in color or texture, due to the particularity of the tanning process and the natural products used. We do not consider it a defect, but rather a token of uniqueness. To ensure the authenticity of our products, we provide a Certificate of Guarantee. This guarantees that our leather has been tanned exclusively with natural tannins of vegetable origin and does not contain substances prohibited by law. Tannin extracts are the fundamental ingredients of the slow tanning process and give the best quality. Each item is carefully crafted and undergoes accurate quality control. Small veins, wrinkles and imperceptible scratches that eventually present on the leather prove its naturalness, rendering each skin one of a kind.
No, you can shop at Time Resistance without creating an account.
You can pay with credit/debit card, PayPal, PayPal Express Checkout, or Klarna.
We accept Visa, MasterCard, American Express, Apple Pay and Google Pay.
We use SSL certificates to protect our check-out pages.
Additional payment methods may be available in the future.
We recommend adding a can of Time Resistance leather balsam to your order. Give the bag a good rub once every one or two months, depending on the frequency of use. It will moisturize the leather, keep it supple, add a healthy shine and waterproof it.
Delivery
Shipping is free. Always. Anywhere.
Delivery within Australia takes 1-5 business days, while delivery to other countries takes 1-6 business days.
We use DHL, FedEx, or UPS courier for all deliveries.
We ship domestically — no customs or import duties for US customers. Only applicable state sales tax may be added at checkout.
For customers outside of the USA, you may be liable for import duties and taxes charged by Customs in your country. These additional charges are the customer's responsibility.
Delivery will vary based on your location, please proceed to the checkout and enter your country to get a delivery quote. All deliveries are sent via tracked services for peace of mind.
Return & Refunds
You may return your purchase within 30 days of the delivery date, no questions asked.
Enjoy free returns! For further details, please refer to our Shipping and Return policies.
If you are based in the United Kingdom, contact us for a free returns label. If you are based outside of the UK, it will be your responsibility to return the item to our studio, unless there has been an error on our part.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. UK orders are covered by the Risk-free Guarantee, where we are able to offer free UK returns.
It is possible to cancel an order up until the time it is dispatched.
If the status of the order is “Shipped”, you have to create a return.
- Gift cards
- Facemasks
There are certain situations where only partial refunds are granted: (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 60 days after delivery