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Shipping & Returns

At Purse, we’re committed to delivering your order safely, quickly, and with the care your purchase deserves. Please review our shipping and return policies below.

Shipping Information

Processing Time
All orders are processed within 1–3 business days after payment confirmation. During high-demand periods, processing may take an additional day.

Shipping Times

  • Domestic Orders (within [your country]): Typically delivered within 3–7 business days.
  • International Orders: Delivery times vary by destination, generally 7–21 business days depending on customs and carrier delays.

Shipping Costs
Shipping fees are calculated at checkout based on your location and order weight. Free shipping may be available for select promotions or order thresholds.

Order Tracking
Once your order ships, you’ll receive a confirmation email with a tracking link to monitor delivery progress.

Lost or Delayed Packages
If your order hasn’t arrived within the estimated timeframe, please contact us at care@purse.com or call 709-866-7507. We’ll work with our carriers to help locate your package.

Returns & Exchanges

We want you to love your purchase. If you’re not completely satisfied, you can return it within 30 days of delivery.

Eligibility

  • Items must be unused, unworn, and in their original packaging.
  • Proof of purchase (order confirmation or receipt) is required.
  • Customized or personalized items are non-returnable unless defective.

How to Initiate a Return

  1. Contact us at care@purse.com with your order number and reason for return.
  2. We’ll provide return instructions and a return address.
  3. Ship the item back using a trackable shipping method.

Refunds
Once your return is received and inspected, we’ll process your refund to the original payment method within 5–10 business days. Shipping fees are non-refundable.

Exchanges
If you’d like to exchange for a different product or color, contact our support team before returning the original item.

Damaged or Defective Items
If your order arrives damaged or faulty, please email us photos at care@purse.com within 7 days of delivery, and we’ll arrange a replacement or full refund.

Need Help?

For any shipping or return concerns, reach out to us anytime:

📧 care@purse.com

📞 709-866-7507

Our customer support team is always happy to help.